Resolved after 4 days 22 hours, affecting Data Connections and Carequality Network, on August 17, 2026.
All errored jobs have been re-run and completed. The system is functioning normally.
Affected components
Update timeline
- investigating Aug 18, 2026, 10:10 PM UTC
Zus experienced elevated error rates on our Carequality connector starting at ~5 pm eastern on 8/17/2026. We believe these errors have died down for upcoming jobs, and we will rerun impacted jobs tomorrow. If a job you submitted has errored and the delay is impacting your operations: use the Request Records button in the ZAP to bypass this queue. You will not be charged for the additional job.
- monitoring Aug 20, 2026, 01:18 PM UTC
We have identified and resolved the source of these job errors, and have begun the process of replaying impacted jobs – this process will complete today. If a job you submitted has errored and the delay is impacting your operations: use the Request Records button in the ZAP to bypass this queue. You will not be charged for the additional job.
- investigating Aug 21, 2026, 02:47 PM UTC
The first batch of error recovery processing has completed successfully. Zus will be completing the kickoff of all other errored jobs today, with expected completion over the weekend.
- investigating Aug 21, 2026, 08:34 PM UTC
All errored jobs have been kicked off for a rerun through the system, and are flowing successfully, we expect completion within the next 12-20 hours, many have completed already.
- resolved Aug 22, 2026, 07:15 PM UTC
All errored jobs have been re-run and completed. The system is functioning normally.
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