Resolved after 22 days 21 hours, affecting Data Connections and Carequality Network, on July 1, 2026.
This incident is now resolved. Based on our continued monitoring, record location is performing as expected. We will continue to support customers with reruns as needed.
Affected components
Update timeline
- investigating Jul 21, 2026, 06:33 PM UTC
We are currently investigating reports of potential issues with Carequality Network. At this time we have not confirmed an incident - our team is actively looking into the situation and will share an update as soon as we know more.
- monitoring Jul 22, 2026, 10:02 PM UTC
We have identified an issue that was resulting in slightly degraded patient matching results on the Carequality network since 7/1. The original behavior has been restored as of 7/22. If you have any concerns about a potential data gap, please feel free to rerun a new job or reach out to your account contact.
- resolved Jul 24, 2026, 03:35 PM UTC
This incident is now resolved. Based on our continued monitoring, record location is performing as expected. We will continue to support customers with reruns as needed.
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