Zep Software incident

Retrieval and episode processing

Resolved after 2 hours 23 minutes, affecting API and Episode Processing, on August 27, 2026.

monitoring Aug 27, 2026, 08:10 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 27, 2026, 07:39 PM UTC
Resolved
Aug 27, 2026, 10:02 PM UTC
Duration
2h 23m
Detected by Pingoru
Aug 27, 2026, 07:39 PM UTC

Affected components

APIEpisode Processing

Update timeline

  1. investigating Aug 27, 2026, 07:39 PM UTC

    We are investigating an issue that is impacting retrieval and episode processing.

  2. monitoring Aug 27, 2026, 08:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 27, 2026, 10:02 PM UTC

    This incident has been resolved.

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