Zep Software incident

Elevated error rate on API calls

Resolved after 3 hours 23 minutes, affecting API and Web App and 1 more, on October 16, 2026.

monitoring Oct 16, 2026, 03:44 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 16, 2026, 03:25 PM UTC
Resolved
Oct 16, 2026, 06:48 PM UTC
Duration
3h 23m
Detected by Pingoru
Oct 16, 2026, 03:25 PM UTC

Affected components

APIWeb AppEpisode Processing

Update timeline

  1. investigating Oct 16, 2026, 03:25 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 16, 2026, 03:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 16, 2026, 06:48 PM UTC

    This incident has been resolved.

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