Zep Software incident

Elevated API errors and latency

Resolved after 3 hours 43 minutes, affecting API, on October 30, 2026.

monitoring Oct 30, 2026, 11:56 PM UTC

We are continuing to monitor after applying an additional set of patches, but things continue to look healthy.

Started
Oct 30, 2026, 08:36 PM UTC
Resolved
Oct 31, 2026, 12:20 AM UTC
Duration
3h 43m
Detected by Pingoru
Oct 30, 2026, 08:36 PM UTC

Affected components

API

Update timeline

  1. investigating Oct 30, 2026, 08:36 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 30, 2026, 09:01 PM UTC

    Things are recovering, and we are continuing to investigate.

  3. monitoring Oct 30, 2026, 11:56 PM UTC

    We are continuing to monitor after applying an additional set of patches, but things continue to look healthy.

  4. resolved Oct 31, 2026, 12:20 AM UTC

    This incident has been resolved.

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