Zep Software incident

Disruption to memory.add and graph.add operations

Resolved on August 5, 2025, affecting API.

resolved Aug 05, 2025, 09:13 PM UTC

We experienced a temporary disruption to our memory service due to a database schema migration. Customers may have encountered errors when adding messages and graph data to Zep. The issue has been resolved and all data sent to Zep has been processed successfully.

Started
Aug 05, 2025, 09:13 PM UTC
Resolved
Aug 05, 2025, 09:13 PM UTC
Duration
–
Detected by Pingoru
Aug 05, 2025, 09:13 PM UTC

Affected components

API

Update timeline

  1. resolved Aug 05, 2025, 09:13 PM UTC

    We experienced a temporary disruption to our memory service due to a database schema migration. Customers may have encountered errors when adding messages and graph data to Zep. The issue has been resolved and all data sent to Zep has been processed successfully.

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