Zaptec incident

Stations Show Offline Incorrectly

Resolved after 42 minutes, affecting Portal and Portal, on August 19, 2025.

monitoring Aug 19, 2025, 11:04 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 19, 2025, 10:52 AM UTC
Resolved
Aug 19, 2025, 11:35 AM UTC
Duration
42m
Detected by Pingoru
Aug 19, 2025, 10:52 AM UTC

Affected components

PortalPortal

Update timeline

  1. investigating Aug 19, 2025, 10:52 AM UTC

    You may see your charging station appear as offline, even though it's online. We are currently looking into this issue.

  2. monitoring Aug 19, 2025, 11:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 19, 2025, 11:35 AM UTC

    This incident has been resolved.

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