Resolved after 1 hour 42 minutes, affecting Hearsay Platform, on August 17, 2026.
# Summary On August 17, 2026, users were temporarily unable to access Yext through [my.hearsaysocial.com](http://my.hearsaysocial.com) for approximately 12 minutes, from 11:20 AM to 11:32 AM ET. No customer data was lost, and this was not a security incident. # Root Cause A content library indexing process generated higher-than-expected system demand, temporarily causing service requests to fail and affecting access to Yext through [my.hearsaysocial.com](http://my.hearsaysocial.com). # Remediation We increased system capacity to complete the rebuild and restore normal service. To prevent recurrence, we are updating the indexing process to apply smaller, incremental changes rather than requiring a full rebuild. We are also making database performance improvements to support more reliable processing during these updates.
Affected components
Update timeline
- investigating Aug 17, 2026, 03:36 PM UTC
We are currently investigating this issue.
- identified Aug 17, 2026, 03:48 PM UTC
We have identified the source of errors and are working on remediation.
- monitoring Aug 17, 2026, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 17, 2026, 05:18 PM UTC
This incident has been resolved.
- postmortem Aug 26, 2026, 06:01 PM UTC
# Summary On August 17, 2026, users were temporarily unable to access Yext through [my.hearsaysocial.com](http://my.hearsaysocial.com) for approximately 12 minutes, from 11:20 AM to 11:32 AM ET. No customer data was lost, and this was not a security incident. # Root Cause A content library indexing process generated higher-than-expected system demand, temporarily causing service requests to fail and affecting access to Yext through [my.hearsaysocial.com](http://my.hearsaysocial.com). # Remediation We increased system capacity to complete the rebuild and restore normal service. To prevent recurrence, we are updating the indexing process to apply smaller, incremental changes rather than requiring a full rebuild. We are also making database performance improvements to support more reliable processing during these updates.
Your product runs on more than Yext
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services