Yext incident

EU Knowledge Graph update failures and Pages publishing delays

Notice Resolved View vendor source →

Yext experienced a notice incident on October 20, 2026, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 08:29 AM UTC
Resolved
Oct 20, 2026, 09:16 AM UTC
Duration
47m
Detected by Pingoru
Oct 20, 2026, 08:29 AM UTC

Update timeline

  1. resolved Oct 21, 2026, 04:46 PM UTC

    On October 20, some customers in our EU region experienced errors when making Knowledge Graph updates, delays in Pages publishing, and saved filters that did not reflect recent changes. Our monitoring detected the interruption at 08:29 UTC (4:29 a.m. EDT). A database server supporting these services became unresponsive. Our on-call engineers restarted the server and restored its normal read/write configuration, allowing affected services to recover. Core API and data-freshness checks confirmed recovery by 09:16 UTC (5:16 a.m. EDT). The service interruption has been resolved. Our engineering team is reviewing the event and identifying improvements to strengthen service resilience and recovery. We apologize for the disruption and appreciate your patience.