Yext had 79 outages in the last 2 years totaling 153h 7m of downtime — averaging 3.2 incidents per month.
There were 79 Yext outages since October 9, 2025 totaling 153h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.
From 10:50 AM EST until 12:15 PM EST on October 14th, 2026, Report Builder was unavailable for some clients due to an error in the Analytics system. The issue was resolved and no further issues were discovered throughout the day.
We are currently investigating an issue affecting inbound voice services for a subset of users. Impacted users may experience issues receiving inbound calls. Our engineering team is actively investigating the cause and working to restore normal service as quickly as possible. Outbound voice services are not currently known to be affected. We will provide another update as more information becomes available.
A fix has been deployed to address the inbound voice issue affecting a subset of users.
This incident has been resolved.
We are seeing degraded performance with some areas of the Hearsay application. We are actively investigating and will update shortly.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
We have identified the source of errors and are working on remediation.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
# Summary On August 17, 2026, users were temporarily unable to access Yext through [my.hearsaysocial.com](http://my.hearsaysocial.com) for approximately 12 minutes, from 11:20 AM to 11:32 AM ET. No customer data was lost, and this was not a security incident. # Root Cause A content library indexing process generated higher-than-expected system demand, temporarily causing service requests to fail and affecting access to Yext through [my.hearsaysocial.com](http://my.hearsaysocial.com). # Remediation We increased system capacity to complete the rebuild and restore normal service. To prevent recurrence, we are updating the indexing process to apply smaller, incremental changes rather than requiring a full rebuild. We are also making database performance improvements to support more reliable processing during these updates.
We have identified an ongoing GitHub service incident that is causing delays for some Yext Pages publishes and resulting in degradations in the platform. Publishing requests may take longer than expected to complete. We are monitoring GitHub’s recovery and will provide an update as more information becomes available.
Github has mitigated the issues affecting Pages publishing and the portal. Service has been fully restored. We will continue to monitor the situation.
This incident is resolved.
We are investigating reports of delays in Pages Publishing in the EU.
We have identified the issue and are working on remediation.
We have remediated the issue, and are processing the delayed data. We will continue to monitor the situation.
This incident is resolved.
We are investigating reports of errors in Post Feed and Post Calendar.
We are aware of login issues affecting the Hearsay for Intune by Yext iOS application. We are working on a fix and will update as we have more information.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring results. Users of our Intune iOS application should update to the latest version, 9.5.2.
This incident has been resolved.
Advanced functionality, like Search's Extractive QA or semantic search, was degraded for a subset of customers between 2 AM and 4:30 AM this morning. Functionally was fully restored after 4:30 AM.
File assets are failing to load in customer accounts
A fix has been implemented and we're monitoring the results
We are continuing to monitor for any further issues.
This incident is resolved.
This incident was related to [https://www.yexttrust.com/incidents/vflk2wb46qj3](https://www.yexttrust.com/incidents/vflk2wb46qj3), please view the full postmortem there.
New Pages deployments are currently failing due to an outage with our repository provider, Github. We are monitoring their status at https://www.githubstatus.com/
We are observing restored functionality but will continue monitoring as the Guthub incident is still ongoing
This incident is resolved.
We are investigating indications of an increased error rate in the Events API in the US partition.
A workaround has been implemented and the Events API is now accepting events once again. We are working to resolve the underlying issue.
We have identified the source of intermittent latency increases in the Events API in the US partition. We have taken some measures to help alleviate the problem and are working on a full resolution.
The measures we have taken to help alleviate the problem are having some benefit and more events are being accepted. We continue to work on resolving the underlying cause.
We have resolved the underlying issue, and in the past six hours of monitoring, the issue has not reoccured. The Events API is operating normally now. The issue intermittently impacted requests to the Events API between 12:37 AM to 1:11 PM EDT.
We have identified an issue that is delaying Listings updates since Tuesday July 14th, 11:17 PM EST. We have implemented a fix to resume these updates, but the queue will take some time to become current; we will update as the system catches back up.
The queues are about halfway through catching up; we will continue to provide updates as the system returns to normal behavior.
This incident has been resolved.
We have deployed a fix after identifying issues accepting events via the Events API in the US. Events are being accepted again, and we are monitoring to ensure stability.
The issue affecting the Events API in the US has been resolved. All systems are now operating normally. The issue means that events sent to the API may not have been recorded for the span of time from 7:34pm to 7:48pm EDT.
We are Investigating Reports of Problems with Ask Scout in the EU Partition
We have mitigated the issue and Ask Scout threads are working in the EU.
This incident has been resolved.
We are currently investigating an issue affecting portions of the Hearsay web application. Some users may experience intermittent failures when navigating or interacting with certain areas of the web interface. The impact is limited to the web UI. Mobile applications, Salesforce integrations, and all backend data processing continue to operate normally.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Semantic search functionality in Yext Search had elevated error rates in our EU regions from 6/29/2026 from 12 AM to 4 AM. Semantic search functionality has since been resolved.
We identified elevated error rates in our Analytics systems, affecting the Analytics tab in the customer portal, some Scout functionality, and other Analytics-related functionality across the customer portal. We have implemented a fix, and Analytics requests are currently being served as normal. We are continuing to monitor to ensure stability.
This incident is resolved.
In the EU production environment, the Analytics section of the customer portal and the Analytics API experienced elevated error rates from 2026/06/22 9:23 PM UTC until 2026/06/23 9:04 AM UTC. Our engineering team has implemented a fix, and has added additional safeguards to prevent recurrence of similar issues in the future.
We found an issue that caused our "Connect to Google/Yelp/Facebook" Optimization API tasks to not be returned from May 12, 2026 ~3:00 PM EST to June 11, 2026 7:30 AM EST. We have resolved the issue, and expect these tasks should be properly returned in the API for all customers now.
We are aware of an issue affecting the content library that is causing errors for some users. We are investigating and will provide an update shortly.
We have identified and remediated the issue. We confirmed there was no impact to customers. This incident is resolved.