Yext incident

File assets are failing to load in customer accounts

Resolved after 1 day 1 hour, affecting Pages Serving and Search Serving, on July 17, 2026.

postmortem Jul 29, 2026, 08:53 PM UTC

This incident was related to [https://www.yexttrust.com/incidents/vflk2wb46qj3](https://www.yexttrust.com/incidents/vflk2wb46qj3), please view the full postmortem there.

Started: Jul 17, 2026, 08:50 AM UTC
Resolved: Jul 18, 2026, 10:30 AM UTC
Duration: 1d 1h
Detected by Pingoru: Jul 17, 2026, 08:50 AM UTC

Affected components

Pages ServingSearch Serving

Update timeline

investigating Jul 17, 2026, 10:19 AM UTC

File assets are failing to load in customer accounts
monitoring Jul 17, 2026, 10:26 AM UTC

A fix has been implemented and we're monitoring the results
monitoring Jul 17, 2026, 04:51 PM UTC

We are continuing to monitor for any further issues.
resolved Jul 18, 2026, 10:30 AM UTC

This incident is resolved.
postmortem Jul 29, 2026, 08:53 PM UTC

This incident was related to [https://www.yexttrust.com/incidents/vflk2wb46qj3](https://www.yexttrust.com/incidents/vflk2wb46qj3), please view the full postmortem there.

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