Yext incident
Widespread Analytics Platform Failures due to Snowflake Outage in US Source Region
Resolved after 8 hours 48 minutes, affecting Analytics Ingestion and Scout Portal and 1 more, on October 20, 2025.
We are continuing to monitor system performance as a result of the ongoing incident with Snowflake
Affected components
Update timeline
- investigating Oct 20, 2025, 01:42 PM UTC
We are investigating reports of elevated error rates in the Scout Real Time Scan API.
- identified Oct 20, 2025, 01:48 PM UTC
The ongoing Snowflake Incident is causing impacts on the Yext Analytics platform and systems that rely upon it, such as the Scout Interactive API. https://status.snowflake.com/incidents/gvmvnx7lyxjj We are monitoring Snowflake's ongoing incident and will provide updates as we can.
- monitoring Oct 20, 2025, 02:56 PM UTC
Our automated monitoring checks have recovered. We are continuing to monitor Snowflake's status for updates. Some analytics queries may still be slower than usual.
- monitoring Oct 20, 2025, 06:29 PM UTC
We are continuing to monitor system performance as a result of the ongoing incident with Snowflake
- resolved Oct 20, 2025, 10:30 PM UTC
This incident is resolved.
Your product runs on more than Yext
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services