Yext incident

Search Experiences Degraded

Resolved after 4 hours 27 minutes, affecting Search Serving and Search Indexing, on November 14, 2025.

monitoring Nov 14, 2025, 06:32 PM UTC

We have deployed a fix and are monitoring for regression

Started
Nov 14, 2025, 04:34 PM UTC
Resolved
Nov 14, 2025, 09:01 PM UTC
Duration
4h 27m
Detected by Pingoru
Nov 14, 2025, 04:34 PM UTC

Affected components

Search ServingSearch Indexing

Update timeline

  1. investigating Nov 14, 2025, 04:34 PM UTC

    We are investigating a connection issue between our Search serving systems and our more advanced search models. This connection issue is leading to a degradation in search result accuracy (results are being returned in a less than optimal order, but are still returning). Search indexing is also delayed as a result of this issue.

  2. identified Nov 14, 2025, 05:19 PM UTC

    We have identified the issue and are working on a fix.

  3. monitoring Nov 14, 2025, 06:32 PM UTC

    We have deployed a fix and are monitoring for regression

  4. resolved Nov 14, 2025, 09:01 PM UTC

    This incident has been resolved.

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