Scout Reporting Inaccurate Data

Update timeline

1. investigating Dec 08, 2025, 05:19 PM UTC

   We are investigating reports of inaccurate data in some customer accounts with scans run on or after December 3rd.

2. investigating Dec 08, 2025, 11:11 PM UTC

   We are continuing to investigate the issue.

3. identified Dec 09, 2025, 04:24 PM UTC

   We have deployed a mitigation that has re-enabled accurate data in our real time scan api. We have are testing mitigations for bulk customer scans and will purge the bad data from customer accounts once we have a mitigation in place.

4. identified Dec 10, 2025, 08:42 PM UTC

   We are continuing to work through mitigations to return to normal scanning operations. As of this morning all bad scans between 12/3 and 12 PM EST 12/10 have been purged from the system. Once we are able to fully mitigate the issue, we will re-scan all impacted customers.

5. monitoring Dec 12, 2025, 07:36 PM UTC

   Our mitigation efforts have succeeded in allowing scans to get correct data and we are no in progress re-processing all accounts that had scanning delayed due to the incident. We will provide another update once all accounts have gotten into a good state.

6. resolved Dec 13, 2025, 12:34 PM UTC

   All impacted customers have been re-scanned and scanning operations have returned to normal.