Resolved after 1 hour 57 minutes, affecting Management API and Listings Scanning and 1 more, on March 4, 2026.
### Summary From approximately 9:08 EST to 10:15 EST on March 4, 2026, the US Customer Portal, Management API, and Scan API were unavailable. ### Root Cause The incident was caused by an outage of the ISP for both our primary and backup links. ### Remediation The incident was resolved when our ISP remediated the issue.
Affected components
Update timeline
- investigating Mar 04, 2026, 02:18 PM UTC
We are currently investigating this issue.
- investigating Mar 04, 2026, 02:25 PM UTC
We are continuing to investigate this issue.
- investigating Mar 04, 2026, 02:29 PM UTC
We are continuing to investigate this issue.
- investigating Mar 04, 2026, 02:45 PM UTC
We have received reports from our ISP that they are experiencing an outage on our primary and backup links.
- monitoring Mar 04, 2026, 03:21 PM UTC
Our ISP appears to have remediated the issue. We will continue to monitor the situation.
- resolved Mar 04, 2026, 04:15 PM UTC
This incident is resolved.
- postmortem Mar 09, 2026, 01:01 PM UTC
### Summary From approximately 9:08 EST to 10:15 EST on March 4, 2026, the US Customer Portal, Management API, and Scan API were unavailable. ### Root Cause The incident was caused by an outage of the ISP for both our primary and backup links. ### Remediation The incident was resolved when our ISP remediated the issue.
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