Xero incident
Global: Xero - customers are experiencing issues across Xero
Resolved after 1 hour, affecting Xero Platform and Settings, on October 28, 2026.
Our team has resolved the issue impacting our customers trying to navigate in Xero and seeing errors. We apologise for any inconvenience this has caused. A product release caused one of Xero's dependencies to become unavailable, and our team worked to restore service.
Affected components
Update timeline
- identified Oct 28, 2026, 09:33 AM UTC
We're aware that customers are experiencing errors across Xero after logging in. We have identified the cause of the issue and are implementing a fix. This is our top priority and we will update you as soon as we can.
- monitoring Oct 28, 2026, 09:58 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Oct 28, 2026, 10:34 AM UTC
Our team has resolved the issue impacting our customers trying to navigate in Xero and seeing errors. We apologise for any inconvenience this has caused. A product release caused one of Xero's dependencies to become unavailable, and our team worked to restore service.
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