Xero incident

Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central

Resolved after 6 hours 23 minutes, affecting Xero Central, on September 16, 2026.

resolved Sep 16, 2026, 03:12 PM UTC

Salesforce has implemented a fix for the issue that was preventing some customers are from raising cases, contacting support, using in-app help or accessing Xero Central

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Started: Sep 16, 2026, 08:49 AM UTC
Resolved: Sep 16, 2026, 03:12 PM UTC
Duration: 6h 23m
Detected by Pingoru: Sep 16, 2026, 08:49 AM UTC

Affected components

Xero Central

Update timeline

investigating Sep 16, 2026, 08:49 AM UTC

We are aware some customers are unable to raise cases, contact the Xero support team or access Xero Central. We're investigating this with our third-party provider urgently.
investigating Sep 16, 2026, 10:19 AM UTC

Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with Salesforce as a priority. Please note, this does not impact your access to the Xero platform. Our teams are actively monitoring the situation. We are in direct contact with Salesforce, who are treating this as a critical incident and working to restore services as quickly as possible. We will share further updates as the situation develops.
monitoring Sep 16, 2026, 01:56 PM UTC

Salesforce has implemented a fix and we are currently monitoring the results.
resolved Sep 16, 2026, 03:12 PM UTC

Salesforce has implemented a fix for the issue that was preventing some customers are from raising cases, contacting support, using in-app help or accessing Xero Central

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