Resolved after 3 days, affecting Over-The-Counter Payments - ECPay Loans, on October 3, 2026.
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Affected components
Update timeline
- identified Oct 03, 2026, 04:28 AM UTC
Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Oct 06, 2026, 05:01 AM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
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