WiscNet Outage History

WiscNet major outage · 1 active incident View live status →

Pingoru has recorded 629 incidents for WiscNet: 629 in the last 12 months and 289 in the last 90 days.

Source: status.wiscnet.net

629incidents recorded
629last 12 months
289last 90 days
21 hourstypical duration
Incidents per month
0100200AprMayJunJulAugSepOct71
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct81%
Pingoru began tracking WiscNet in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202671713 of 720 (99%)
May 202658458 of 744 (62%)
June 2026112512 of 720 (71%)
July 2026116708 of 744 (95%)
August 202699714 of 744 (96%)
September 2026100720 of 720 (100%)
October 202671480 of 594 (81%)

Incidents, newest first

Critical August 21, 2026 [2279995] River Ridge School District - Down 9h 50m River Ridge School District

Started Aug 21, 2026, 06:01 AM UTC· resolved Aug 21, 2026, 03:51 PM UTC

  1. identified Aug 21, 2026, 06:01 AM UTC

    Hello, At 12:50 AM CST we noticed alarms indicating r-riverridgesd is down. At this time our provider has opened a ticket and is investigating at this time. We will provide further information as we receive it from our provider.

  2. resolved Aug 21, 2026, 03:51 PM UTC

    Hello, The WiscNet NOC observed alarms clear and services restore for the River Ridge School District.

  3. postmortem Aug 21, 2026, 03:52 PM UTC

    Date & Time of Incident: 8/21 12:50 AM Central Duration: 25 Minutes Technician\(s\): Marcus Review Date: 8/21 Root Cause: Brief network event Brief Summary: We lost access to our device onsite for the River Ridge School District between 12:50 AM - 1:10 AM Central on 8/21. Our device logs indicate a brief network event occurred during the time of the outage.

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Critical August 21, 2026 [2279983] WiscNet - Kenosha Co School District - Down 12h 44m Kenosha County

Started Aug 21, 2026, 05:29 AM UTC· resolved Aug 21, 2026, 06:13 PM UTC

  1. investigating Aug 21, 2026, 05:29 AM UTC

    Hello, At 12:08am CT 8/21 the WiscNet NOC observed our link go down to the Kenosha County School District. We are asking that you confirm power and equipment if this isn't a known maintenance. If there is power to your equipment reach out to your provide. Thank you,

  2. resolved Aug 21, 2026, 06:13 PM UTC

    Hello, The site has restored, please let us know if you have any questions. Kind regards

  3. postmortem Aug 21, 2026, 06:14 PM UTC

    Site power outage, the device rebooted.

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Minor August 21, 2026 Spooner Health System - traffic alarm 2279951 18m Spooner Health System

Started Aug 21, 2026, 02:15 AM UTC· resolved Aug 21, 2026, 02:34 AM UTC

  1. investigating Aug 21, 2026, 02:15 AM UTC

    Hello, At 8:12 pm cst we noticed traffic alarms at Spooner Health System Located at 1280 Chandler Dr, Spooner, WI 54801 Can you verify power and equipment. Please reach out to us with any questions. Thanks,

  2. resolved Aug 21, 2026, 02:34 AM UTC

    Customer not seeing any issues. Closing ticket.

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Critical August 20, 2026 2279924 | Westfield School District (400662) - Down 2h 1m Westfield School District

Started Aug 20, 2026, 10:36 PM UTC· resolved Aug 21, 2026, 12:38 AM UTC

  1. investigating Aug 20, 2026, 10:36 PM UTC

    The WiscNet NOC has lost access to our device for Westfield School District at 4:45PM CDT 8/20/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1830. If you have any additional questions, please contact WiscNet NOC.

  2. resolved Aug 21, 2026, 12:38 AM UTC

    We are observing the site clear at 5:48PM CDT 8/20/2026. After investigation, we see our device went down due to power. If you have any additional questions, please contact WiscNet NOC.

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Critical August 20, 2026 #2279925 - Lake Country School District - DOWN 11h 59m Lake Country School District

Started Aug 20, 2026, 10:36 PM UTC· resolved Aug 21, 2026, 10:35 AM UTC

  1. investigating Aug 20, 2026, 10:36 PM UTC

    Hello, We've detected an outage on your service starting around 4:55PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761. Thank you,

  2. investigating Aug 21, 2026, 10:35 AM UTC

    Hello, At this time we are seeing all alarms cleared and services restored. Please reach out with any questions. thank you,

  3. resolved Aug 21, 2026, 10:35 AM UTC

    This incident has been resolved.

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Critical August 20, 2026 [2279544] Wiscnet - Hayward School District - Outage –

Started Aug 20, 2026, 10:25 AM UTC· resolved Aug 20, 2026, 10:25 AM UTC

  1. resolved Aug 20, 2026, 10:25 AM UTC

    Hello, From 5am to 520am alarms were observed indicating we lost connection to our Hayward school district device. Services at this point have restored and we are monitoring normally. GLS has opened ticket 12363732 to investigate. Thank you,

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Minor August 19, 2026 #2279404 - WiscNet - Prentice School District - "Glitchy" service/DNS issues 17h 35m Prentice School District

Started Aug 19, 2026, 10:43 PM UTC· resolved Aug 20, 2026, 04:18 PM UTC

  1. investigating Aug 19, 2026, 10:43 PM UTC

    Hello, Per our conversation, there was some DNS/Glitchy service starting around 2:30PM today. I didn't see anything glaring on our router onsite, however I did create ticket 2279404 for tracking. I also suggested reaching out to GLS at 866-558-1920, they might also ask for an identifier, I have a 1386 for a GLS/Teach ID. Thank you,

  2. resolved Aug 20, 2026, 04:18 PM UTC

    This incident has been resolved.

  3. postmortem Aug 20, 2026, 04:19 PM UTC

    Date & Time of Incident: reported at 2:30PM on 8/19 Duration: unknown Technician\(s\): Dylan Review Date: 8/20 Brief Summary: reported "Glitchy" service, where on a Chrome tab the site wouldn't load, then shortly after it would load normally. Root Cause: No issue has been identified on the network infrastructure managed by NOC

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Critical August 19, 2026 [2279317] Walworth J1 School District - 400650 - Down – Walworth J1 School District

Started Aug 19, 2026, 09:55 PM UTC· resolved Aug 19, 2026, 09:55 PM UTC

  1. resolved Aug 19, 2026, 09:55 PM UTC

    The WiscNet NOC has lost access to our device for Walworth J1 School District at 2:22 PM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. GLS/TEACH has opened the ticket # 12362543 for this incident. The TEACH ID for this circuit is 1984. If you have any additional questions, please contact WiscNet NOC. External Our power is out. Karie Bourke, Business Manager Walworth Jt School District #1 \(262\)275-6896 ext 1237 [[email protected]](mailto:[email protected]) On Wed, Aug 19, 2026, 2:35 PM wrote: Identified - 1 component affected - The WiscNet NOC has lost access to our device... ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ WiscNet \[2279317\] Walworth J1 School District - 400650 - Down New incident: Identified The WiscNet NOC has lost access to our device for Walworth J1 School District at 2:22 PM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. GLS/TEACH has opened the ticket # 12362543 for this incident. The TEACH ID for this circuit is 1984. If you have any additional questions, please contact WiscNet NOC. Time posted Aug 19, 14:35 CDT Components affected TEACH - Madison - Walworth J1 School ... [View full incident details](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fstspg.io%2F3x3yc762dt7l&data=05%7C02%7Cnoc%40wiscnet.net%7Cb77e4c456bb0482ae89208defe2a80f3%7C69ed30a254ec47b68229ce1ac78f3014%7C0%7C0%7C639227655796663200%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C80000%7C%7C%7C&sdata=WvyhTITQWK9hXtutEAqercm78jHpWkakSCBIDRUa%2Bp0%3D&reserved=0) You received this email because you are subscribed to WiscNet's service status notifications. [Manage your subscription](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fstatus.wiscnet.net%2Fsubscriptions%2Fd496wq45fm3x%2Fedit&data=05%7C02%7Cnoc%40wiscnet.net%7Cb77e4c456bb0482ae89208defe2a80f3%7C69ed30a254ec47b68229ce1ac78f3014%7C0%7C0%7C639227655796743113%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C80000%7C%7C%7C&sdata=yBmxBlhZTeIAk8kGkX1MVHEhO%2B2Vw%2FsevIHd2mbAmN0%3D&reserved=0) [Powered by Atlassian Statuspage](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.atlassian.com%2Fsoftware%2Fstatuspage%3Futm_source%3Demail%26utm_medium%3Dpowered-by%26utm_campaign%3Dstatus.wiscnet.net%26utm_content%3DSP-notifications&data=05%7C02%7Cnoc%40wiscnet.net%7Cb77e4c456bb0482ae89208defe2a80f3%7C69ed30a254ec47b68229ce1ac78f3014%7C0%7C0%7C639227655796809289%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C80000%7C%7C%7C&sdata=CXooOSaFb0eKuMiNWwCib9sU18Rnq74dxYSr6LdBzxs%3D&reserved=0) External Our power is back up. We are now waiting on our server to come back online Karie Bourke, Business Manager Walworth Jt School District #1 \(262\)275-6896 ext 1237 [[email protected]](mailto:[email protected]) On Wed, Aug 19, 2026, 3:28 PM wrote: Update - 1 component affected - We have been advised of a power outage at the... ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ WiscNet \[2279317\] Walworth J1 School District - 400650 - Down An update has been posted We have been advised of a power outage at the site. Once power is restored, the circuit should restore as well. If it has not restored at that time, please reach out to GLS Tech Support for 24x7/outages/incidents at 866-558-1920. GLS/TEACH has opened the ticket # 12362543 for this incident. The TEACH ID for this circuit is 1984. If you have any additional questions, please contact WiscNet NOC. Time posted Aug 19, 15:28 CDT Components affected TEACH - Madison - Walworth J1 School ... [View 2 previous incident updates](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fstspg.io%2F3x3yc762dt7l&data=05%7C02%7Cnoc%40wiscnet.net%7C4413b1a1749e49ca190c08defe30bf04%7C69ed30a254ec47b68229ce1ac78f3014%7C0%7C0%7C639227682491836940%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=ELMkDYkg1PMI74MBy1JCi3zmo7RQFB%2BgBDxKf%2Feouws%3D&reserved=0) You received this email because you are subscribed to WiscNet's service status notifications. 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Critical August 19, 2026 2278948 - Big Foot UHS School District - router unreachable 4h 15m Big Foot UHS School District

Started Aug 19, 2026, 07:28 PM UTC· resolved Aug 19, 2026, 11:43 PM UTC

  1. investigating Aug 19, 2026, 07:28 PM UTC

    Hello, The WiscNet NOC has lost access to our device for Big Foot UHS School District at 8/19, 2:03 PM Central. Please let us know if this outage is expected and verify power to your site and the network equipment. Thank you,

  2. resolved Aug 19, 2026, 11:43 PM UTC

    Hello, We are seeing this service as back up. We will continue to monitor it and let you know if we see any future issues.

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Critical August 19, 2026 [2279225] Hartford J1 School District - 400510 - Down – Hartford J1 School District

Started Aug 19, 2026, 07:24 PM UTC· resolved Aug 19, 2026, 07:24 PM UTC

  1. resolved Aug 19, 2026, 07:24 PM UTC

    The WiscNet NOC has lost access to our device for Hartford J1 School District on 8/19 at 12:54 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0616. If you have any additional questions, please contact WiscNet NOC.

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Critical August 19, 2026 [2279306] Two Rivers Public School District - 400646 - Network Alarm – Two Rivers Public School District

Started Aug 19, 2026, 07:19 PM UTC· resolved Aug 19, 2026, 07:19 PM UTC

  1. resolved Aug 19, 2026, 07:19 PM UTC

    At 1:55 CDT we received a notification from GLS/TEACH about network alarms for Two Rivers Public School District. At this time, GLS/TEACH has opened up ticket #**12362496**. Please reach out to GLS/TEACH tech support for further assistance. If you have any additional questions, please contact WiscNet NOC.

  2. postmortem Aug 19, 2026, 07:19 PM UTC

    Date & Time of Incident: 1:55 PM CST 8/19/2026 Duration: 7 Technician\(s\): Fue Khang Review Date: 8/19/2026 Brief Summary: GLS/TEACH sent in notification of an outage. They sent notification that they resolved it soon after Root Cause: Alarms cleared before isolation.

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Critical August 19, 2026 2278971 Mulitple sites Down 2h 48m Adams-Friendship Area School District, Chilton School District, Brillion School District, CESA 5 and 15 more

Started Aug 19, 2026, 08:28 AM UTC· resolved Aug 19, 2026, 11:16 AM UTC

  1. investigating Aug 19, 2026, 08:28 AM UTC

    Hello, Starting at 2:42 am we received notice from our transport provider that your circuits are down. At that time we also observed our connection to our onsite equipment go down as well. At this time our provider is investigating this outage. Please reach out with any questions. Thank you,

  2. investigating Aug 19, 2026, 08:41 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 19, 2026, 09:38 AM UTC

    Hello, Investigations continue at this time. We don't have an ETR. Please reach out with any questions. Thank you,

  4. resolved Aug 19, 2026, 11:16 AM UTC

    Hello, At this time we are seeing all alarms cleared and services restored. Please reach out with any questions. Thank you,

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Minor August 19, 2026 [2278948] Big Foot UHS School District Site Bouncing 10h 19m Big Foot UHS School District

Started Aug 19, 2026, 07:03 AM UTC· resolved Aug 19, 2026, 05:23 PM UTC

  1. investigating Aug 19, 2026, 07:03 AM UTC

    Hello, Starting around 9:50 pm on 8/18 we observed your site start to flap. At this time we are requesting a reboot of all onsite equipment. Please reach out with any questions. Thank you,

  2. resolved Aug 19, 2026, 05:23 PM UTC

    Hello, At this time, we are not observing any flapping issues for the Big Foot UHS School District. The latest flap was at 9:48 AM Central and our connection has been stable since then.

  3. postmortem Aug 19, 2026, 05:24 PM UTC

    Date & Time of Incident: 8/18 9:50 PM Central Duration: 718 Minutes Technician\(s\): Marcus Review Date: 8/19 Root Cause: upstream network event Brief Summary: We observed bouncing on the upstream connection on our device at the Big Foot UHS School District between 9:50 PM on the 18th to 9:47 AM on the 19th. At this time, alarms have cleared and the bouncing has stabilized restoring the service.

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Critical August 19, 2026 2271553 | WiscNet hub upgrade failure in Spooner 14h 59m Spooner Area School District, Spooner Health System, Washburn County

Started Aug 19, 2026, 06:53 AM UTC· resolved Aug 19, 2026, 09:52 PM UTC

  1. identified Aug 19, 2026, 06:53 AM UTC

    After WiscNet maintenance 2271553 running software updates on routers the night of August 18 (https://status.wiscnet.net/incidents/pwrqdblz2thc), the device r-spooner-hub failed to come back and will need a hard power cycle or possibly full device replacement. We're coordinating our response as early as possible Wednesday August 19th, updates to follow.

  2. identified Aug 19, 2026, 04:37 PM UTC

    Hello, After investigating further, the device will need to be replaced in Spooner. The anticipated time for repair will be around 4 PM today. Thanks,

  3. resolved Aug 19, 2026, 09:52 PM UTC

    Hello, After the Spooner device replacement, we're seeing services restored. Please reach out if you have questions or concerns. Thank you,

Read the full incident report →

Critical August 18, 2026 2278826 | Argyle School District (400434) - Down 18h 16m Argyle School District

Started Aug 18, 2026, 11:56 PM UTC· resolved Aug 19, 2026, 06:12 PM UTC

  1. investigating Aug 18, 2026, 11:56 PM UTC

    The WiscNet NOC has lost access to our device for Argyle School District at 6:27PM CDT 8/18/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0067. If you have any additional questions, please contact WiscNet NOC.

  2. investigating Aug 18, 2026, 11:57 PM UTC

    GLS has ticket 12360578 opened for this case and is pending Layer 1 and power verification.

  3. investigating Aug 19, 2026, 01:24 PM UTC

    Hello, The provider states they are still awaiting on the site to reach out, and provide layer 1 verification. We still observe the onsite device down as well. GLS/TEACH observes High CPU Load alarm on their onsite device, and would like to work with you further to verify layer 1, and take other troubleshooting steps. Please reach out to teach at 866-558-1920. The TEACH ID for this circuit is 0067.

  4. monitoring Aug 19, 2026, 01:32 PM UTC

    Hello, The Provider sent in an update and we seen the site restore at 8:16 AM CT. GLS worked with Richard B at the school to power cycle the Juniper onsite. After power cycling the juniper device, the circuit came back online, but GLS still observes a high CPU load alarm, and is investigating further. They are also holding the ticket for monitoring. We will let you know when the provider has closed the ticket. Kind regards, WISC NET NOC

  5. resolved Aug 19, 2026, 06:12 PM UTC

    This incident has been resolved.

  6. postmortem Aug 19, 2026, 06:12 PM UTC

    The power cycle of GLS Juniper allowed our device to communicate out, and Layer 3 link restore.

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Critical August 18, 2026 [2278578] Lomira School District - Router Unreachable 4h 3m Lomira School District

Started Aug 18, 2026, 03:13 PM UTC· resolved Aug 18, 2026, 07:16 PM UTC

  1. identified Aug 18, 2026, 03:13 PM UTC

    Hello, At 9:08am, the WiscNet NOC lost access to our router at Lomira School District. We have opened a ticket with the Last Mile Provider and are investigating.

  2. identified Aug 18, 2026, 05:49 PM UTC

    Hello, We have been notified that the Last Mile Provider has been on site, and are making changes to the circuit. We will continue to monitor.

  3. resolved Aug 18, 2026, 07:16 PM UTC

    The WiscNet NOC has observed all alarms clear.

  4. postmortem Aug 18, 2026, 07:17 PM UTC

    Date & Time of Incident:`8/18/26 9:08am ` Duration:`262 minutes ` Technician\(s\):` Payton` Review Date: 8/18/26 Brief Summary: Network changes by LMP caused outage.

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Critical August 18, 2026 [2278401] WiscNet - East Troy 400994 - Down 7h 27m East Troy Community School District

Started Aug 18, 2026, 05:41 AM UTC· resolved Aug 18, 2026, 01:09 PM UTC

  1. investigating Aug 18, 2026, 05:41 AM UTC

    The WiscNet NOC has lost access to our device for **East Troy Area School District** at **8/18/2026 12:29AM CT**. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is **3188**. If you have any additional questions, please contact WiscNet NOC.

  2. resolved Aug 18, 2026, 01:09 PM UTC

    This incident has been resolved.

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Critical August 17, 2026 [2277883] Fox Valley Technical College - 401321 - Down – Fox Valley Technical College

Started Aug 17, 2026, 04:25 PM UTC· resolved Aug 17, 2026, 04:25 PM UTC

  1. resolved Aug 17, 2026, 04:25 PM UTC

    The WiscNet NOC has lost connection to our device for **Fox Valley Technical College** at **7:55**. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact your last mile provider for support. If you have any additional questions, please contact WiscNet NOC.

  2. postmortem Aug 17, 2026, 04:27 PM UTC

    Date & Time of Incident: 7:55 AM CST 8/17/2026 Duration: 1 Technician\(s\): Fue Khang Review Date: 8/17/2026 Brief Summary: Alarms came in at 7:55 AM CST. Customer was informed and they advised they are able to ping out. Closed ticket Root Cause: No trouble found.

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Critical August 17, 2026 [2277971] Deerfield Community School District - router unreachable 4h 5m Deerfield Community School District

Started Aug 17, 2026, 03:51 PM UTC· resolved Aug 17, 2026, 07:56 PM UTC

  1. investigating Aug 17, 2026, 03:51 PM UTC

    Hello, The WiscNet NOC has lost access to our device for Deerfield Community School District at 8/17 10:30 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 344. If you have any additional questions, please contact WiscNet NOC. Thank you, Marcus

  2. resolved Aug 17, 2026, 07:56 PM UTC

    Hello, The WiscNet NOC observed alarms clear and services restored at 10:48 AM Central.

  3. postmortem Aug 17, 2026, 08:00 PM UTC

    Date & Time of Incident: 8/17 10:30 AM Central Duration: 18 Minutes Technician\(s\): Marcus Review Date: 8/17 Root Cause: Loss of power Brief Summary: We lost access to our device at the Deerfield Community School District at 10:30 AM Central. After our device was power cycled, alarms cleared and services restored at 10:48 AM central.

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Critical August 16, 2026 2277618 - Multiple site outage 6h 7m Antigo Unified School District, Bowler School District, Elcho School District, CESA 9 and 13 more

Started Aug 16, 2026, 11:05 AM UTC· resolved Aug 16, 2026, 05:12 PM UTC

  1. investigating Aug 16, 2026, 11:05 AM UTC

    Hello, Starting at 5:37am 8/16 the WiscNet NOC has observed a Multiple site outage. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. Teach IDs are below Antigo: 34 Tigerton: 1649 Threelakes: 1647 Stratford: 1596 Shawano: 2481 Rib Lake: 1427 Phelps: 1318 Northland Pines: 1972 Menominee Indian: 759 Marion: 944 Marathon City: 933 Lac Du Flambeau: 802 Elcho: 428 Edgar: 424 Cesa 09: 1657 Bowler: 199 Woodruff: 63

  2. resolved Aug 16, 2026, 05:12 PM UTC

    Hello, We observe these sites restored as of 10:07 AM. Feel free to reach out to the WiscNet NOC if any further assistance is needed.

  3. postmortem Aug 16, 2026, 05:12 PM UTC

    Provider network outage

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Critical August 15, 2026 2277524 | Hartford UHS - Loss of Connectivity 1h 21m Hartford UHS School District

Started Aug 15, 2026, 08:54 PM UTC· resolved Aug 15, 2026, 10:15 PM UTC

  1. investigating Aug 15, 2026, 08:54 PM UTC

    WiscNet is observing a loss of connectivity for the Heartfod UHS at 2:30PM CDT 8/15/2026. We have reached out to the provider and they report their equipment reachable, with all ports up. If issues are being experienced please verify equipment on-site.

  2. investigating Aug 15, 2026, 10:15 PM UTC

    We are observing Hartford UHS back up at 4:04PM CDT 8/15/2026. Please reach out to the WiscNet NOC for any questions.

  3. resolved Aug 15, 2026, 10:15 PM UTC

    This incident has been resolved.

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Critical August 14, 2026 2277171 - Highland School District - DOWN 9d 23h Highland School District

Started Aug 14, 2026, 09:17 PM UTC· resolved Aug 24, 2026, 08:27 PM UTC

  1. investigating Aug 14, 2026, 09:17 PM UTC

    Hello, We've detected an outage on your service starting around 4:02PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761. Thank you,

  2. investigating Aug 17, 2026, 01:22 PM UTC

    Hello, We are still seeing this service as down. Please let us know if this outage is expected and verify power to the equipment onsite. If the issue still persists please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 641. If you have any additional questions, please contact WiscNet NOC. Thank you,

  3. identified Aug 19, 2026, 06:43 PM UTC

    Hello, We are reaching out to provide the latest update on this issue. Our provider let us know their was a fiber cut near the location of the site impacting our upstream connection to madison. At this time, the construction crew is actively working to repair the issue. There is no ETR at this time. Thank you,

  4. identified Aug 20, 2026, 06:28 PM UTC

    Hello, We are reaching out to provide the latest update on this issue. Our provider let us know that there is a field dispatch ongoing with no ETA on the repairs. Thank you,

  5. resolved Aug 24, 2026, 08:27 PM UTC

    Hello, The Wiscnet NOC observed alarms clear and services restored at this time.

  6. postmortem Aug 24, 2026, 08:36 PM UTC

    Date & Time of Incident: 8/14 4:02 PM Central Duration: 9990 Minutes Technician\(s\): Marcus Review Date: 8/24 Root Cause: Upstream fiber cut Brief Summary: We lost access to our device at the Highland School District on 8/14 at 4:02 PM to 8/21 at 1:00 PM Central. The outage was caused by a fiber cut on our provider’s network near the location at the site. After new cable was installed on the 21st at 12 PM Central, restored the service.

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Critical August 14, 2026 [2276918] Northeast Wisconsin Technical College - 401073 - Down – Northeast Wisconsin Technical College

Started Aug 14, 2026, 07:16 PM UTC· resolved Aug 14, 2026, 07:16 PM UTC

  1. resolved Aug 14, 2026, 07:16 PM UTC

    At this time, we are not seeing a connection with your device on site. Please check your device and equipment on site and power cycle the equipment. If you need assistance, please reach out to your last mile provider. If you have any additional questions, please contact WiscNet NOC.

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Critical August 14, 2026 [2276900] Whitewater Unified School District - 2673 - Partial Outage 2d 21h Whitewater Unified School District

Started Aug 14, 2026, 01:54 PM UTC· resolved Aug 17, 2026, 11:33 AM UTC

  1. identified Aug 14, 2026, 01:54 PM UTC

    GLS/TEACH notified the WiscNet team regarding a loss of connection to Whitewater High School at 8:16 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1851. If you have any additional questions, please contact WiscNet NOC.

  2. investigating Aug 14, 2026, 01:56 PM UTC

    GLS/TEACH notified the WiscNet team regarding a loss of connection to Whitewater High School at 8:16 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1851.

  3. resolved Aug 17, 2026, 11:33 AM UTC

    This incident has been resolved.

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Critical August 14, 2026 [2276774] Wiscnet - Necedah Area School District 7h 6m

Started Aug 14, 2026, 06:53 AM UTC· resolved Aug 14, 2026, 02:00 PM UTC

  1. investigating Aug 14, 2026, 06:53 AM UTC

    Hello, At 12:01 AM CST we noticed r-necedahsd as down. At this time please reach to GLS/Teach to open an investigation into this service. We will monitor and notify you if we see services restore. If you have any questions please reach out to us.

  2. identified Aug 14, 2026, 12:44 PM UTC

    Hello, At 12:01 AM CST we noticed r-necedahsd as down. At this time please reach to GLS/Teach to open an investigation into this service. We will monitor and notify you if we see services restore. If you have any questions please reach out to us.

  3. resolved Aug 14, 2026, 02:00 PM UTC

    This incident has been resolved.

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