WiscNet incident

2271553 | WiscNet hub upgrade failure in Spooner

Resolved after 14 hours 59 minutes, affecting Spooner Area School District and Spooner Health System and 1 more, on August 19, 2026.

resolved Aug 19, 2026, 09:52 PM UTC

Hello, After the Spooner device replacement, we're seeing services restored. Please reach out if you have questions or concerns. Thank you,

Started
Aug 19, 2026, 06:53 AM UTC
Resolved
Aug 19, 2026, 09:52 PM UTC
Duration
14h 59m
Detected by Pingoru
Aug 19, 2026, 06:53 AM UTC

Affected components

Spooner Area School DistrictSpooner Health SystemWashburn County

Update timeline

  1. identified Aug 19, 2026, 06:53 AM UTC

    After WiscNet maintenance 2271553 running software updates on routers the night of August 18 (https://status.wiscnet.net/incidents/pwrqdblz2thc), the device r-spooner-hub failed to come back and will need a hard power cycle or possibly full device replacement. We're coordinating our response as early as possible Wednesday August 19th, updates to follow.

  2. identified Aug 19, 2026, 04:37 PM UTC

    Hello, After investigating further, the device will need to be replaced in Spooner. The anticipated time for repair will be around 4 PM today. Thanks,

  3. resolved Aug 19, 2026, 09:52 PM UTC

    Hello, After the Spooner device replacement, we're seeing services restored. Please reach out if you have questions or concerns. Thank you,

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