WiscNet incident

[2279995] River Ridge School District - Down

Resolved after 9 hours 50 minutes, affecting River Ridge School District, on August 21, 2026.

postmortem Aug 21, 2026, 03:52 PM UTC

Date & Time of Incident: 8/21 12:50 AM Central Duration: 25 Minutes Technician\(s\): Marcus Review Date: 8/21 Root Cause: Brief network event Brief Summary: We lost access to our device onsite for the River Ridge School District between 12:50 AM - 1:10 AM Central on 8/21. Our device logs indicate a brief network event occurred during the time of the outage.

Started
Aug 21, 2026, 06:01 AM UTC
Resolved
Aug 21, 2026, 03:51 PM UTC
Duration
9h 50m
Detected by Pingoru
Aug 21, 2026, 06:01 AM UTC

Affected components

River Ridge School District

Update timeline

  1. identified Aug 21, 2026, 06:01 AM UTC

    Hello, At 12:50 AM CST we noticed alarms indicating r-riverridgesd is down. At this time our provider has opened a ticket and is investigating at this time. We will provide further information as we receive it from our provider.

  2. resolved Aug 21, 2026, 03:51 PM UTC

    Hello, The WiscNet NOC observed alarms clear and services restore for the River Ridge School District.

  3. postmortem Aug 21, 2026, 03:52 PM UTC

    Date & Time of Incident: 8/21 12:50 AM Central Duration: 25 Minutes Technician\(s\): Marcus Review Date: 8/21 Root Cause: Brief network event Brief Summary: We lost access to our device onsite for the River Ridge School District between 12:50 AM - 1:10 AM Central on 8/21. Our device logs indicate a brief network event occurred during the time of the outage.

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