WiscNet incident
#2279404 - WiscNet - Prentice School District - "Glitchy" service/DNS issues
Resolved after 17 hours 35 minutes, affecting Prentice School District, on August 19, 2026.
Date & Time of Incident: reported at 2:30PM on 8/19 Duration: unknown Technician\(s\): Dylan Review Date: 8/20 Brief Summary: reported "Glitchy" service, where on a Chrome tab the site wouldn't load, then shortly after it would load normally. Root Cause: No issue has been identified on the network infrastructure managed by NOC
Affected components
Update timeline
- investigating Aug 19, 2026, 10:43 PM UTC
Hello, Per our conversation, there was some DNS/Glitchy service starting around 2:30PM today. I didn't see anything glaring on our router onsite, however I did create ticket 2279404 for tracking. I also suggested reaching out to GLS at 866-558-1920, they might also ask for an identifier, I have a 1386 for a GLS/Teach ID. Thank you,
- resolved Aug 20, 2026, 04:18 PM UTC
This incident has been resolved.
- postmortem Aug 20, 2026, 04:19 PM UTC
Date & Time of Incident: reported at 2:30PM on 8/19 Duration: unknown Technician\(s\): Dylan Review Date: 8/20 Brief Summary: reported "Glitchy" service, where on a Chrome tab the site wouldn't load, then shortly after it would load normally. Root Cause: No issue has been identified on the network infrastructure managed by NOC
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