USA MMS - Delivery degradation affecting MMS traffic towards C-Spire operator

Update timeline

1. investigating Oct 27, 2026, 09:55 PM UTC

   We have been notified by our supplier about MMS degradation impacting messages to C-Spire long-code numbers. As a result of this issue, messages and delivery receipts may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. identified Oct 28, 2026, 01:28 PM UTC

   Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible. We will be sending another update as soon as we make more progress or have further information on the final resolution. If you have any questions, please contact api.support.vonage.com

3. identified Oct 29, 2026, 04:43 PM UTC

   Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible. We will be sending another update as soon as we make more progress or have further information on the final resolution. If you have any questions, please contact api.support.vonage.com

4. monitoring Oct 29, 2026, 10:54 PM UTC

   A fix has been implemented and we are monitoring the results.