VMware Workspace ONE incident

Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Saturday, August 08, 2026, 07:00 UTC – All Regions.

Resolved after 7 days 18 hours, affecting Universal Console - US and Universal Console - Ireland and 1 more, on July 31, 2026.

in progress Aug 08, 2026, 07:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Started
Jul 31, 2026, 04:37 PM UTC
Resolved
Aug 08, 2026, 11:25 AM UTC
Duration
7d 18h
Detected by Pingoru
Jul 31, 2026, 04:37 PM UTC

Affected components

Universal Console - USUniversal Console - IrelandUniversal Console - JapanHorizon Portal - Broker - USHorizon Portal - Broker - IrelandHorizon Portal - Broker - JapanVM Hub - USVM Hub - GermanyVM Hub - UKVM Hub - Ireland

Update timeline

  1. scheduled Jul 31, 2026, 04:37 PM UTC

    Horizon Cloud Service Next-Gen is going to perform maintenance in all regions for VM Hub during the below maintenance window. Maintenance Window: • Start: Saturday, August 08, 2026, 07:00 UTC • End: Saturday, August 08, 2026, 12:00 UTC Impact: • Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

  2. scheduled Aug 04, 2026, 03:12 PM UTC

    We will be undergoing scheduled maintenance during this time.

  3. scheduled Aug 06, 2026, 02:24 PM UTC

    We will be undergoing scheduled maintenance during this time.

  4. in progress Aug 08, 2026, 07:00 AM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

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