VMware Workspace ONE incident
Google Voice customers may experience MMS messages not being delivered to recipients.
Resolved after 6 days 8 hours, affecting Google Voice, on January 8, 2026.
The issue with Google Voice has been resolved for all affected users as of Wednesday, 2026-01-14 13:00 PST. We thank you for your patience while we worked on resolving the issue.
Affected components
Update timeline
- resolved Jan 13, 2026, 11:10 PM UTC
Description: We are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST. Our engineering team continues to investigate the issue with a 3rd party vendor. We will provide an update by Tuesday, 2026-01-13 20:30 PST with current details. We apologize to all who are affected by the disruption. Customer symptoms: Google Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them. Workaround: SMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.
- monitoring Jan 14, 2026, 04:16 AM UTC
Description: We are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST. Our engineering team continues to investigate the issue with a 3rd party vendor to mitigate the issue. We will provide an update by Wednesday, 2026-01-14 10:30 PST with current details. Customer symptoms: Google Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them. Workaround: SMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.
- monitoring Jan 14, 2026, 06:33 PM UTC
Description: We are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST. Our engineering team continues to investigate the issue with a 3rd party vendor to mitigate the issue. We will provide an update by Thursday, 2026-01-15 10:30 PST with current details. Customer symptoms: Google Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them. Workaround: SMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.
- resolved Jan 14, 2026, 09:30 PM UTC
The issue with Google Voice has been resolved for all affected users as of Wednesday, 2026-01-14 13:00 PST. We thank you for your patience while we worked on resolving the issue.
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