Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Saturday, April 25, 2026, 02:30 UTC- Japan region.

Update timeline

1. scheduled Apr 13, 2026, 06:09 PM UTC

   Horizon Cloud Service Next-Gen is going to perform Data Center Maintenance in Japan region during the below maintenance window. The Japan Horizon Data Center MQTT service builds will be upgraded. Maintenance Window: • Start: Saturday, April 25, 2026, 02:30 UTC • End: Saturday, April 25, 2026, 05:30 UTC Impact: There is no impact on end-users and their ability to connect to their desktops for Azure and AWS edges. During the maintenance window: • Intermittent failures may occur for the following operations (retries are expected to succeed): • vSphere edges: Ongoing pool provisioning and VM power‑on for new session requests. • Horizon 8 edges: Ongoing cloud‑managed image import, clone, and publish operations. • Universal Broker (Horizon 8 edges): • Session count and session status updates may be temporarily delayed in the Universal Console. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

2. in progress Apr 25, 2026, 02:30 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.