VMware Workspace ONE incident

Horizon Cloud Service First-Gen: issue with Console Access login - US and Japan Region

Resolved after 1 hour 41 minutes, affecting Console Access (Horizon Cloud Admin Console) – AP Japan East and Console Access (Horizon Cloud Admin Console) – US West 2 and 1 more, on May 14, 2026.

resolved May 14, 2026, 09:43 PM UTC

The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance.We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Started: May 14, 2026, 08:02 PM UTC
Resolved: May 14, 2026, 09:43 PM UTC
Duration: 1h 41m
Detected by Pingoru: May 14, 2026, 08:02 PM UTC

Affected components

Console Access (Horizon Cloud Admin Console) – AP Japan EastConsole Access (Horizon Cloud Admin Console) – US West 2Console Access (Horizon Cloud Admin Console) – US North Central (Illinois)

Update timeline

investigating May 14, 2026, 08:02 PM UTC

Horizon Cloud Service First-Gen is investigating reports of issues with Console Access (Horizon Cloud Admin Console) login. We will provide more information shortly. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
identified May 14, 2026, 09:08 PM UTC

Horizon Cloud Service First-Gen continues to experience issues. Operations team have identified the issue and are actively working to resolve it.
monitoring May 14, 2026, 09:26 PM UTC

Horizon Cloud Service First-Gen has completed actions to remediate the issues and confirm that the services are available. Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
resolved May 14, 2026, 09:43 PM UTC

The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance.We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.