VMware Workspace ONE incident
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, May 13, 2026, 03:30 UTC - All Regions.
Resolved after 2 days 1 hour, affecting Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) and Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 and 1 more, on May 6, 2026.
Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access. Maintenance Window: • Start: Wednesday, May 13, 2026, 03:30 UTC • End: Wednesday, May 13, 2026, 06:30 UTC Impact: • There is no impact on end-users and their ability to connect to their desktops. • During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Affected components
Update timeline
- scheduled May 06, 2026, 03:35 PM UTC
Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access. Maintenance Window: • Start: Wednesday, May 13, 2026, 03:30 UTC • End: Wednesday, May 13, 2026, 06:30 UTC Impact: • There is no impact on end-users and their ability to connect to their desktops. • During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
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