VMware Workspace ONE incident
Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Saturday, November 07, 2026, 23:00 UTC – US Region
Ongoing since 04:49 AM UTC, affecting Horizon Cloud Service Next-Gen - United States and Horizon Portal - Broker - US and 1 more.
Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the US Region during the maintenance window below. Maintenance Window: • Start: Saturday, November 07, 2026, 23:00 UTC • End: Sunday, November 08, 2026, 03:00 UTC Impact: • End users may encounter intermittent issues while accessing desktops or applications. However, retrying the operation should succeed. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (https://status.workspaceone.com) until the maintenance activity is complete.
Affected components
Update timeline
- scheduled Oct 31, 2026, 04:49 AM UTC
Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the US Region during the maintenance window below. Maintenance Window: • Start: Saturday, November 07, 2026, 23:00 UTC • End: Sunday, November 08, 2026, 03:00 UTC Impact: • End users may encounter intermittent issues while accessing desktops or applications. However, retrying the operation should succeed. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (https://status.workspaceone.com) until the maintenance activity is complete.
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