Horizon Cloud Service Next-Gen: Database Maintenance - Maintenance Window: Saturday, October 03, 2026, 15:00 UTC – Japan Region.

Update timeline

1. scheduled Sep 23, 2026, 05:00 AM UTC

   Horizon Cloud Service Next-Gen is going to perform database maintenance in the Japan Region during the following maintenance window. Maintenance Window: • Start: Thursday, October 01, 2026, 14:00 UTC • End: Thursday, October 01, 2026, 18:00 UTC Impact: • There is no impact on already existing desktop or application sessions. • End users may encounter intermittent issues while accessing desktops or applications, however, retry should succeed. • There may be intermittent failures in VM power operations and provisioning during that maintenance window, but a retry should succeed within a few minutes. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

2. scheduled Sep 29, 2026, 04:05 AM UTC

   We will be undergoing scheduled maintenance during this time.

3. in progress Oct 03, 2026, 03:00 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 03, 2026, 05:22 PM UTC

   Horizon Cloud Service Next-Gen Database Maintenance is now complete. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.