Workspace ONE UEM: Performance Issue / United States (Partial Region)

Update timeline

1. identified Oct 29, 2025, 11:58 PM UTC

   Omnissa Workspace ONE is investigating reports of performance issues with a subset of SaaS environments. Operations teams have identified the issue with modernized services infrastructure and are actively working to resolve it. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. identified Oct 30, 2025, 12:31 AM UTC

   Omnissa Workspace ONE has initiated failover protocol to recover service. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

3. identified Oct 30, 2025, 01:04 AM UTC

   Omnissa Workspace ONE has noted partial recovery with SaaS environments. Operations teams continue to actively work towards complete recovery.

4. monitoring Oct 30, 2025, 01:29 AM UTC

   Omnissa Workspace ONE has noted improved stability with SaaS environments. Operations teams continue to actively work towards complete recovery.

5. resolved Oct 30, 2025, 01:49 AM UTC

   The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance and investigate the root cause of the issue. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.