Resolved after 1 hour 21 minutes, on October 1, 2026.
Resolved – Degraded Performance – Document Processing The issue affecting document processing performance has been resolved. All failed documents were system failed to extract data were reprocessed. Requests continued to be processed throughout. Processing times have returned to normal since 11:00 pm UTC, and we will continue to monitor.
Update timeline
- investigating Oct 01, 2026, 06:59 PM UTC
The API is currently producing incomplete extraction results for a large portion of requests. We are investigating the issue.
- investigating Oct 01, 2026, 08:20 PM UTC
We have identified the cause and are rolling out a solution. The rate of correct responses is currently improving.
- investigating Oct 02, 2026, 03:24 PM UTC
Resolved – Degraded Performance – Document Processing The issue affecting document processing performance has been resolved. All failed documents were system failed to extract data were reprocessed. Requests continued to be processed throughout. Processing times have returned to normal since 11:00 pm UTC, and we will continue to monitor.
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