Resolved after 2 hours 16 minutes, on August 10, 2026.
The issue has been identified and a fix is being implemented.
Update timeline
- investigating Aug 10, 2026, 01:21 PM UTC
Our monitoring processes indicate SmartCat customers are experiencing an issue that is resulting in a feature degradation for Charts. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- investigating Aug 10, 2026, 01:22 PM UTC
We are continuing to investigate this issue.
- identified Aug 10, 2026, 01:45 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 10, 2026, 03:37 PM UTC
This incident has been resolved.
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