Vertex incident
Vertex Exception Certificate Wizard (ECW) Service Disruption
Resolved after 22 minutes, affecting Vertex Exemption Certificate Wizard (ECW), on September 3, 2026.
Our monitoring processes indicate that some customers are experiencing an issue with the ECW Portal. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Affected components
Update timeline
- investigating Sep 03, 2026, 12:46 PM UTC
Our monitoring processes indicate that some customers are experiencing an issue with the ECW Portal. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
- resolved Sep 03, 2026, 01:09 PM UTC
This incident has been resolved.
Your product runs on more than Vertex
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services