Vertex incident
Vertex Cloud Returns and Configurations - Performance Incident
Resolved after 2 hours 47 minutes, affecting Portal and Cloud Returns, on September 29, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 29, 2026, 06:13 PM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the cloud returns and configurations areas. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- investigating Sep 29, 2026, 07:18 PM UTC
We are continuing to investigate this issue.
- identified Sep 29, 2026, 07:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 29, 2026, 08:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 09:00 PM UTC
This incident has been resolved.
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