Vertex incident

Vertex Certificate Center Service Disruption

Resolved after 3 hours 38 minutes, affecting Vertex Certificate Center, on October 24, 2026.

identified Oct 24, 2026, 05:21 PM UTC

The issue has been identified and a fix is being implemented.

Started
Oct 24, 2026, 04:44 PM UTC
Resolved
Oct 24, 2026, 08:23 PM UTC
Duration
3h 38m
Detected by Pingoru
Oct 24, 2026, 04:44 PM UTC

Affected components

Vertex Certificate Center

Update timeline

  1. investigating Oct 24, 2026, 04:44 PM UTC

    Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

  2. identified Oct 24, 2026, 05:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 24, 2026, 08:23 PM UTC

    This incident has been resolved.

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