Vertex incident
Vertex Cloud Indirect Tax - Calc Performance and Certificate Center Incident
Resolved after 4 hours 57 minutes, affecting Calc and Vertex Certificate Center, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 20, 2025, 04:09 PM UTC
Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. Additionally, Certificate Center may be experiencing degradations. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
- monitoring Oct 20, 2025, 05:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 09:07 PM UTC
This incident has been resolved.
Your product runs on more than Vertex
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services