Resolved after 12 hours 17 minutes, affecting Vertex Indirect Tax Intelligence, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:52 AM UTC
Our monitoring processes indicate that some customers are experiencing an issue with indirect tax intelligence. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
- investigating Oct 20, 2025, 03:04 PM UTC
Our monitoring processes are still indicating that some customers are experiencing an issue with indirect tax intelligence. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
- investigating Oct 20, 2025, 03:05 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 09:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 10:10 PM UTC
This incident has been resolved.
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