Vertex incident
Vertex Indirect Tax O Series Cloud - Calc Performance Incident
Resolved after 35 minutes, affecting Calc, on November 12, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Nov 12, 2025, 02:45 PM UTC
Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
- identified Nov 12, 2025, 02:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 12, 2025, 03:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 12, 2025, 03:21 PM UTC
This incident has been resolved.
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