Vertex incident
Vertex Indirect Tax O Series On-Demand Performance Incident
Resolved after 33 minutes, affecting Vertex Indirect Tax O Series On-Demand, on December 1, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- monitoring Dec 01, 2025, 10:06 AM UTC
We have identified and are monitoring a Vertex On-Demand issue for a subset of customers. All Vertex On-Demand services have been fully restored to expected levels of performance, but there was a degradation for 2-4 minutes around 4:43 AM ET. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
- identified Dec 01, 2025, 10:10 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 01, 2025, 10:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 01, 2025, 10:40 AM UTC
This incident has been resolved.
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