Resolved after 53 minutes, affecting Vertex e-Invoicing, on January 20, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 20, 2026, 07:13 PM UTC
Our monitoring processes indicate some customers are experiencing eInvoicing performance degradations that may be resulting in service interruptions or delays. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
- identified Jan 20, 2026, 07:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 20, 2026, 07:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 20, 2026, 08:06 PM UTC
This incident has been resolved.
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