Resolved after 3 hours 50 minutes, affecting Cloud Returns, on April 1, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 01, 2026, 06:29 PM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud Returns environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- identified Apr 01, 2026, 07:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 01, 2026, 09:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 01, 2026, 10:19 PM UTC
This incident has been resolved.
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