Resolved after 1 hour 4 minutes, affecting Vertex Indirect Tax Returns North America On-Demand and Vertex Express Returns, on July 29, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 29, 2026, 05:53 PM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- investigating Jul 29, 2026, 06:05 PM UTC
We are continuing to investigate this issue.
- investigating Jul 29, 2026, 06:29 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 29, 2026, 06:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 29, 2026, 06:58 PM UTC
This incident has been resolved.
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