Vertex incident

Vertex Authentication Issue Affecting Multiple Products

Resolved on July 24, 2026, affecting Vertex e-Invoicing and Vertex VAT Compliance.

resolved Jul 24, 2026, 11:49 AM UTC

We were having an issue with auth0 retrievals which have impacted a number of Vertex products and services. It has since been resolved.

Started
Jul 24, 2026, 11:49 AM UTC
Resolved
Jul 24, 2026, 11:49 AM UTC
Duration
–
Detected by Pingoru
Jul 24, 2026, 11:49 AM UTC

Affected components

Vertex e-InvoicingVertex VAT Compliance

Update timeline

  1. resolved Jul 24, 2026, 11:49 AM UTC

    We were having an issue with auth0 retrievals which have impacted a number of Vertex products and services. It has since been resolved.

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