Resolved after 37 minutes, on June 1, 2026.
The issue has been identified and a fix is being implemented.
Update timeline
- investigating Jun 01, 2026, 09:43 PM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Smart Categoration (Smart Cat) We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
- identified Jun 01, 2026, 10:15 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 01, 2026, 10:20 PM UTC
This incident has been resolved.
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