Resolved after 1 hour, affecting Calc, on April 24, 2026.
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Affected components
Update timeline
- investigating Apr 24, 2026, 09:38 AM UTC
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
- resolved Apr 24, 2026, 10:39 AM UTC
This incident has been resolved.
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