Vertex incident
Vertex Indirect Tax Cloud Returns Functionality Degradation
Resolved after 34 days 18 hours, affecting Cloud Returns, on April 3, 2026.
Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Affected components
Update timeline
- investigating Apr 03, 2026, 08:53 PM UTC
Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- resolved May 08, 2026, 03:14 PM UTC
This incident has been resolved.
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