Resolved after 18 minutes, affecting Calc and Calc, on April 22, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
CalcCalc
Update timeline
- identified Apr 22, 2026, 07:01 PM UTC
We are currently investigating an issue with TokenGuard retrievals which may be impacting a number of Vertex products and services
- monitoring Apr 22, 2026, 07:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2026, 07:20 PM UTC
This incident has been resolved.
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