Vertex incident
Vertex Payroll Tax Q Series On-Demand Performance Incident
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Resolved after 1 hour 2 minutes, affecting Vertex Payroll Tax Q Series On-Demand, on May 10, 2026.
We are continuing to investigate this issue.
Affected components
Vertex Payroll Tax Q Series On-Demand
Update timeline
- investigating May 10, 2026, 10:00 AM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- investigating May 10, 2026, 10:50 AM UTC
We are continuing to investigate this issue.
- resolved May 10, 2026, 11:03 AM UTC
This incident has been resolved.
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