Vertex incident
Vertex Indirect Tax Returns On-Demand Performance Incident
Resolved after 37 minutes, affecting Vertex Indirect Tax Returns North America On-Demand, on September 3, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 03, 2025, 01:08 PM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- monitoring Sep 03, 2025, 01:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2025, 01:45 PM UTC
This incident has been resolved.
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